Acceptance:
You must be 18 years old or older to place an order online. Credit card charges will appear on your credit card statement as "Appagare, Inc.".
Confirmation that you have read and agree to the terms of the Order Agreement will appear on your order receipt.
If an order is returned as undeliverable by the shipping carrier due to an incorrect address entered when the order was placed, we will contact you.
You may elect to have the order re-shipped for an additional shipping fee or accept a refund of the purchase price, excluding the original shipping cost.
Cancellation:
Retail orders are typically shipped within 1 - 2 business days of the payment authorization.
If you wish to change or cancel your order, please email customerservice@appagare.com as soon as possible.
Orders that have not yet shipped may be cancelled for a full refund.
If your order has already shipped, you can either refuse delivery when it arrives or return the package at your expense.
Returns:
Orders will be free of manufacturing defects or damage when shipped. If you find a defect or damage upon receipt, please contact us at customerservice@appagare.com as soon as possible.
All opened packages returned must be accompanied by a Return Merchandise Authorization (RMA) number.
To obtain a RMA number, email customerservice@appagare.com with a description of the request.
A return will be accepted without a RMA number only for unopened packages returned at your expense within 30 days.
We will replace any unused but damaged or defective product returned with a valid RMA number within 30 calendar days.
We will refund the purchase price of any unopened or unused product returned within 30 calendar days with a valid RMA number.
The product must be returned complete and undamaged in it's original packaging to be eligible for a refund.
You are responsible for shipping costs to return the product, and shipping charges are not refundable.
If it is determined that you are entitled to a refund, it will be initiated within 2 business days from when we receive the returned product.
The bank will generally take 2 - 4 business days for the funds to be reversed back onto your credit card or PayPal account.
Used products may not be returned and are not eligible for a refund.
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